Privacy Policy:
We protect your personal information as if it was our own. We want your shopping experience with The Funky Koi to be a safe and worry-free experience. We do not view, store or maintain your debit or credit card information. We do not collect personal information without your knowledge. We do not sell, rent, or give your personal information to any party. We will not feed spammers, just Koi! We will only contact you if there is a problem or question about your order; have joined our email list; or when you follow our posts on Social Media sites such as Facebook, Twitter, or LinkedIn.
Pricing:
Our goal is to provide quality Koi, Koi Pond and Water Garden products at the lowest possible prices. We search for the best prices with our wholesale distributors to pass the best offers we can find to our customers! Our prices cannot be compared to auction sites or discount stores as we are committed to maintaining excellent relationships with manufacturers who require Minimum Advertised Pricing (MAP).
The product and shipping costs on our website has been inspected for pricing errors. We reserve the right to notify you of errors and to cancel the order. We will do our best to ensure pricing errors do not occur but we are human and errors can occur.
Shipping:
Shipping costs are the responsibility of the buyer and are not refundable.
Parcel and Freight companies do not count weekends, holidays, or the day of shipment in their delivery times. For example, if a package tracking number is available on Friday; the product will not start traveling until the next business day, Monday.
We reserve the right to notify you in the event we experience unexpected or unusually high shipping costs on a product you have selected for purchase. We will contact you so you can decide whether to continue the order with us or cancel the order.
The Funky Koi ships to the lower 48 states, Hawaii and Alaska. We do not ship to US Territories, Canada, Mexico & other countries. We strive to ship all products same day! Shipment tracking numbers will be sent to the email address used during the checkout process as soon as the tracking numbers are available.
All products less than 100 pounds are shipped via standard ground service such as USPS, UPS or FEDEX.
Product packages, over 100 pounds, are shipped by common carrier (such as FEDEX freight, UPS freight). Heavy weight orders are typically processed within two business days. We will help coordinate delivery time with the shipping companies but cannot guarantee delivery times. We will not be held responsible for delayed product or delivery costs, including but not limited to labor and/or stand-by charges or equipment rental.
For products over 100 pounds: Freight carrier trucks may not be able to deliver to your location. In some cases, heavy orders need to be picked up at the carrier terminal. If the freight carrier delivers to your address, off-loading your order is your responsibility. The Funky Koi will not be held liable for unloading your product and/or additional delivery charges incurred if your ship-to address is inaccessible to the delivery truck.
Shipping costs will be evident during the check out process. If the system calculates an unusually high shipping cost, the costs will be reduced, whenever possible.
Product Availability:
We stock all items on our website and do our best to keep the inventory accurate. If the item is temporarily out of stock we will notify you. We reserve the right to cancel the order in the event the product is damaged, out of date, discontinued, and is not available through our distributors.
Product Guarantee:
Damage by misuse is not covered by manufacturer warranty. The manufacturer determines if product failure is due to misuse or product failure.
All warranties are limited to the manufacturer’s choice of replacement or refund of the cost of that particular product, and exclude any consequential expenses that may have occurred as a result of the defective product. The buyer is responsible for all costs associates with the return to the manufacturer.
NOTE: In some instances, warranties are serviced directly from the manufacturer due to their products’ technical complexity. Examples of the manufacturer direct companies are: Laguna, AquaUV, K&H, EG Danner, Sequence Pumps, Evolution Pumps, OASE Floating Fountains, OASE Fountain Technology Products and Kasco Marine Floating Fountain and many more.
We will assist you with troubleshooting possible product defects and provide directions for defective product returns to the manufacturer.
Product Returns:
Your 100% Satisfaction is our Goal. Please be aware of our store return policy.
All returns must be approved and have an Return Authorization Number.
Cat, Dog and Fish Food and Treats cannot be returned. We will assist you with any manufacturer related issue and will need the lot number and full description, product photo of the problem to help you.
Shipping costs are the responsibility of the buyer and are not refundable.
Restocking fees may be applied with your authorized return:
20% restocking fee (returned in new condition, after 7 days from acceptance)
30% restocking fee (open box, removed labels, after 14 days from acceptance).
50% RESTOCKING FEE IF THE PRODUCT IS RETURNED DAMAGED.
NO RETURNS AFTER 30 DAYS OF TIME OF ACCEPTANCE.
- For full product refund, we only accept UN-OPENED and UNUSED products within seven days of receipt.
- Products cannot be returned without prior approval as we will instruct you on the best return method to protect the product.
- All returns must be approved and have a Return Authorization number.
For full product refund, we only accept UN-OPENED and UNUSED products within seven days of receipt.
All product returns for warranty MUST be made through the Manufacturer. We will assist with the warranty process and will provide you with a sales receipt copy to show proof of purchase.
Shipping and insurance costs are the responsibility of the Buyer.
Legal Claims: All disputes must be decided under MA law and any proceedings must be commenced in a Bristol County, MA court.
Affiliated websites:
The Funky Koi Shopping Network offers a growing selection of companies in different categories such as Clothing & Accessories, Computer & Electronics, Department Stores, Entertainment & Family, Food & Drink, Games & Toys, Gifts & Flowers, Health & Beauty, Hobbies & Collectibles, Home & Living, Lighting, Office, Sports & Fitness, Specialty Shops, Travel, and of course Pets!
Please check the policies of the linked web sites you visit for specific privacy information. The Funky Koi cannot be held responsible or liable for damage, spam, or misdoings of other web sites.